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HR Ops Specialist – HR App : HR Services
VACANCY AT:
Bangalore
QUALIFICATION:
Any graduate or a post graduate ( Specialization in Human Resource is preferred )
EXPERIENCE:
1 – 2 years
ESSENTIAL SKILLS:
Job Expectations:
· Resolve issues/requests on calls as well as cater to e-mail requests that are addressed to GlobalHR
· Handle Tier-1 support queries and learn to handle Tier-2 requests that come in.
· Be a part of huddles, team meetings and one on one as and when required
· Take ownership of transitioning processes assigned and all responsibilities related to the process from there on even after process go live
· Coordinate with Team Leader/SME for Metrics and prepare monthly reports
· Compulsory participation in monthly MRs
· Conduct presentations for monthly MRs
· Follow up with Tier 3 via Tier-2 folks on pending issues
· All process escalations to be addressed through Tier-2s and any other escalations to Team manager.
· Attend all conference calls on the processes that are supported on the floor as and when appropriate.
Skill Requirement :
· Excellent communication skills
Willingness to work on Voice and Email Support
Willingness to work in ‘US shifts’ ( No rotation)
Desired Skill Set :
· Prior experience in an in-bound / out-bound call center
· Experience in an HR call center or HR helpdesk is preferred
-----------------------
Please send ur resume to sureshkapisetty@gmail.com with subject as job position
-- VACANCY AT:
Bangalore
QUALIFICATION:
Any graduate or a post graduate ( Specialization in Human Resource is preferred )
EXPERIENCE:
1 – 2 years
ESSENTIAL SKILLS:
Job Expectations:
· Resolve issues/requests on calls as well as cater to e-mail requests that are addressed to GlobalHR
· Handle Tier-1 support queries and learn to handle Tier-2 requests that come in.
· Be a part of huddles, team meetings and one on one as and when required
· Take ownership of transitioning processes assigned and all responsibilities related to the process from there on even after process go live
· Coordinate with Team Leader/SME for Metrics and prepare monthly reports
· Compulsory participation in monthly MRs
· Conduct presentations for monthly MRs
· Follow up with Tier 3 via Tier-2 folks on pending issues
· All process escalations to be addressed through Tier-2s and any other escalations to Team manager.
· Attend all conference calls on the processes that are supported on the floor as and when appropriate.
Skill Requirement :
· Excellent communication skills
Willingness to work on Voice and Email Support
Willingness to work in ‘US shifts’ ( No rotation)
Desired Skill Set :
· Prior experience in an in-bound / out-bound call center
· Experience in an HR call center or HR helpdesk is preferred
-----------------------
Please send ur resume to sureshkapisetty@gmail.com with subject as job position
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