Send Resumes to us softwarewalkins@gmail.com job seekers
Post Your CV
Post Your CV
IF ANY BODY KNOWS ABOUT ANY WALKINS KINDLEY SEND TO US SOFTWAREWALKINS@GMAIL.COM
ANY COMPANY OR ANY CONSULTANCY NEED THE EXPERIENCED OR FRESHER IT PROFESSIONAL RESUME PLEASE SEND THE MAIL TO US FROM YOUR OFFICIAL MAIL ID TO THIS MAIL ID SOFTWAREWALKINS@GMAIL.COM
FREE RESUME POSTING FOR THE JOB SEEKERS IN THIS SITE, YOU CAN SEND YOUR RESUME FROM ALL OVER THE WORLD WITH EXPERIENCE AND QUALIFICATION DONT SEND THE PROJECTS AND PERSONAL DETAILS PLEASE WRITE THE HEADING EX: 3+ YEARS OF EXPE IN IT TO THIS MAIL ID SOFTWAREWALKINS@GMAIL.COM. IT IS LIKE NAUKRI AND MONSTER
IT IS OPEN DATABASE OF THE RESUMES IF YOU HAVE ANY OBJECTIONS DONT SEND YOUR RESUME. SEND THE RESUMES FROM ALL OVER THE WORLD ADVANTAGE OF THIS SITE IS YOU CAN COPY THE YOUR RESUME LINK IN THE ADDRESS BAR AND PASTE IN YOUR COMPOSE MAIL SO U NEED NOT TO UPLOAD THE RESUME WHEN U R APPLYING FOR ANY POST
FREE JOB REQUIREMENT POSTING ON WWW.ALLWALKIN.BLOGSPOT.COM. PLEASE FORWARD TO SOFTWAREWALKINS@GMAIL.COM
DO YOU HAVE ANY MATERIAL IN ANY TECHNOLOGY IN IT PLEASE SEND THE SOFT COPY TO THIS MAIL ID SOFTWAREWALKINS@GMAIL.COM
ANY GOVT JOBS MATERIAL PLEASE SEND TO US WE WILL POST IN THIS SITE MAIL ID SOFTWAREWALKINS@GMAIL.COM
DO YOU HAVE ANY MATERIAL IN ANY TECHNOLOGY IN IT PLEASE SEND THE SOFT COPY TO THIS MAIL ID SOFTWAREWALKINS@GMAIL.COM
Hi Five | Incident Management Analyst/ITIL | GOC-Source Healthcare Analytics | Bangalore
Hi-Five Employee Referral Program
Type: On Going
Role: Incident Management Analyst/ITIL
Experience: 3 - 5 years
Work Location: Bangalore
Job Code: RR - 4898
Roles and Responsibility:
1. Ability to run the leveraged Incident Management process across multiple accounts, driving SLA attainment and good queue practices.
2. From a Major Incident point of view, they run Severity 1 and Severity 2 incidents affecting a single client. 3. Expertise Knowledge on Incident Management Process and client understanding, 4. Working knowledge of Incident management tool set (ability to advise and instruct others), ability to drive process and improvements 5. Follow up on all unattended and SLA violated incidents and escalate accordingly 6. Deliver Problem Management services across multiple accounts or areas. 7. Deliver Problem Management services on a day to day basis. Ensure consistency of service provision through application of processes, procedures and tool-set. 8. Co-ordinate Problem resolution, perform pro-active trend analysis, identifying common trends and repetitive faults, and drive overall trend improvements 9. Own and manage the Root Cause Analysis (RCA) process for all Major Incidents, ensuring all actions are progressed to resolution 10. Ensure that the technical groups adhere to processes and procedures, and that they complete and document Root Cause and Action Items and implement those actions to successful conclusion. 11. Ensure the technical groups provide diagnostic scripts and workarounds to include in the Service Desk Knowledge Base or Known Error database 12. Review the efficiency and effectiveness of proactive Problem Management activities including the identification of service and process improvements
Skill: ITIL
Location: Bangalore.
For any clarification contact:
|
No comments:
Post a Comment