Thursday, March 20, 2014

Refer Friends - Refer Talent -Associate Technical Support (

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Send Resumes to us  softwarewalkins@gmail.com job seekers 

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The Employee Referral Program at Tesco HSC encourages you to refer eligible individuals for open positions with us. It is also a reward program where you get payouts for successful referrals. Which is why, it pays to have friends! To refer and for more details on the Employee Referral Program at Tesco HSC log on to My People System
 
 
 
Designation – Officer ( Voice Process)
 
 
Job Description-
 
ü  To interact with store personnel working in the stores in UK through  calls and resolve their queries related to any part of the store (Front End / Shop Floor / Back office).
ü  The role is responsible for delivering an excellent standard of customer service to Tesco’s internal customers and uses their expertise to effectively troubleshoot issues raised during a call/ through mails exchanged.
ü  To be aware about business and customer needs and offer accurate and comprehensive information in the mail/during a call.
ü  To consistently exceed set daily and monthly targets on customer service availability and any other agreed performance parameters.
ü  Adhere to and comply with organization’s compliance policies and procedures pertaining to the process.
 
Essential Criteria
 
ü  Graduate in any Discipline with prior experience with working in a phone based Customer Service & Technical support (voice roles).
ü  Candidate should be willing to work in Inbound Voice Support ( UK Shift).
ü  Excellent interpersonal skills, excellent communication skills.
ü  Flexible for shifts, work 5 days in a week and any 2days off.
 
Experience required  0 to 3 years (BPO/ITES back ground)
                                            
Educational Qualification
ü  Graduates in any stream ( No MTech, MCA and BCA fresher’s)
 
 
 
How to apply?
 
 
Log on to My People System
Go to Recruitment> Job Vacancies>Search>Job Opening ID : 23903,23137
Candidates can walk-in on 19 March 2014 between 11:00am to 1:00pm with their updated resume and Government Id proof for the interview along with this email copy (Mandatory)
 
 
 
Recruiter – Anush Bidappa ( TPX ID : OK39) and Sanjana Eshwar (TPX ID : KMO6)
 
 
 
 
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