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CURRICULUM VITAE
G.Apoorva
Objective:
To join an
organization which provides me an opportunity where I can hone my skills which
leads to the development of organization.
Educational Qualification:
- B.Tech in Computer Science Engineering from Sree Dattha College Of Engineering (Affiliated to JNTU, Hyderabad), Ibrahimpatnam.
- Intermediate Education from Narayana Junior College
(Board of Intermediate Education, AP), Hyderabad.
- SSC at Brilliant Grammar High School, Hyderabad.
Technical Skills:
·
Programming Languages :
C, C++, JAVA
·
Office Tools : MS
Office (MS Word, MS Excel, MS PowerPoint)
·
Operating Systems :
MS-DOS, Windows Family (98, 2000, XP)
·
Exposure to
all stages of software development life cycle.
Personal Skills:
·
Excellent interpersonal and
communication skills both verbal and written
·
Ability to work in a team
·
Hard working and dedicating
·
Effective communicative skills
Work Experience:
1) Worked in Mahindra Satyam,Satyam
Computer Services Limited In Operations Group as a Technical support
executive voice based process for 1
year .
Worked in operations work group as a Senior Most executive to supervise
and execute the day-to-day operations of the Help Desk including administration
of the team schedules,issue resolutions and task assignments while acting with
the project teams with the other members of the team.support is provided by
responding to telephone calls and e-mails.
Complete Description:customers who call the telephone number associated
for the helpdesk support will be routed by the Avaya to the work group
organization.Based on the escalation rules operations group will transfer the
customer calls to the support work group.Documentation of the tasks updation
and the resolutionwill be done on the daily basis.
Resolve the customers issue and
update the remedy troble ticket number accordance with the performance
standards of the work group meetings the team stardars and also fulfills the
team requirements.Dealing with the internet related problems .It is a voice
based computer support we offer technical support to resolve any type of
computer related issues through phone.we successfully provide support to
technical solutions for all sort of
software related problems.
2)Worked in GLOBAL INNOV SOLUTIONS
for STATE BANK OF INDIA CARDS(SBI CARDS)&
Payment Services Limited.In Credit Cards
sales For 1 year which deals with the sales of credit card and payment
Related issues.As a Branch RelationShip Executive(BRE) where creditcards are
Provided by BRE based on their relation ship with state bank of India.Where we
deal with the customers who approach SBI for applying a credit card and we even
solve the problems related to their Payments.
Academic Project:
Project Title : Informal Conversion System
Platforms : JAVA, SQL server
Description: Informal conversion system is a
real-time chat communication system, which provides all the chatting features.Chat rooms
are used for communication.
Mini Project Profile:
Project Title : REAL ESTATE
Platforms :
Java
Modules
: Admin, User, Customer
Description: Real estate management deals with
buying and selling of plots. In this
project admin maintains all the details of users and customers.He arranges a
deal between them.
Personal Profile:
I hereby declare that all the above
information and particulars are true to the best of my knowledge and belief.
Place:Hyderabad
Date: (Apoorva)
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