Saturday, September 8, 2012

Resume of G.Apoorva Any company or any consultancy Need the Experienced or Fresher IT professional Resume please send the mail to us from your official mail id to this mail id

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To join an organization which provides me an opportunity where I can hone my skills which leads to the development of organization.

Educational Qualification:

  • B.Tech in Computer Science Engineering from Sree Dattha College Of Engineering (Affiliated to JNTU, Hyderabad), Ibrahimpatnam.

  • Intermediate Education from Narayana Junior College (Board of Intermediate Education, AP), Hyderabad.

  • SSC at Brilliant Grammar High School, Hyderabad.

Technical Skills:

·         Programming Languages       :   C, C++, JAVA
·         Office Tools                        :   MS Office (MS Word, MS Excel, MS PowerPoint)
·         Operating Systems              :  MS-DOS, Windows Family (98, 2000, XP)
·         Exposure to all stages of software development life cycle.  

Personal Skills:

·         Excellent interpersonal and communication skills both verbal and written
·         Ability to work in a team
·         Hard working and dedicating
·         Effective communicative skills

Work Experience:

1) Worked in Mahindra Satyam,Satyam Computer Services Limited In Operations Group as a Technical support executive voice based process for 1 year .

Worked in operations work group as a Senior Most executive to supervise and execute the day-to-day operations of the Help Desk including administration of the team schedules,issue resolutions and task assignments while acting with the project teams with the other members of the is provided by responding to telephone calls and e-mails.

Complete Description:customers who call the telephone number associated for the helpdesk support will be routed by the Avaya to the work group organization.Based on the escalation rules operations group will transfer the customer calls to the support work group.Documentation of the tasks updation and the resolutionwill be done on the daily basis.
 Resolve the customers issue and update the remedy troble ticket number accordance with the performance standards of the work group meetings the team stardars and also fulfills the team requirements.Dealing with the internet related problems .It is a voice based computer support we offer technical support to resolve any type of computer related issues through phone.we successfully provide support to technical  solutions for all sort of software related problems.

2)Worked in GLOBAL INNOV SOLUTIONS for STATE BANK OF INDIA CARDS(SBI CARDS)& Payment Services Limited.In Credit Cards sales For 1 year which deals with the sales of credit card and payment Related issues.As a Branch RelationShip Executive(BRE) where creditcards are Provided by BRE based on their relation ship with state bank of India.Where we deal with the customers who approach SBI for applying a credit card and we even solve the problems related to their Payments.                                                                 

Academic Project:

   Project Title              :  Informal Conversion System
Platforms                 :  JAVA, SQL server

Description: Informal conversion system is a real-time chat communication system, which provides all the chatting features.Chat rooms are used for communication.

Mini Project Profile:

Project Title              :  REAL ESTATE

Platforms                  :  Java

Modules                  :  Admin, User, Customer

Description: Real estate management deals with buying and selling of plots. In this project admin maintains all the details of users and customers.He arranges a deal between them.

Personal Profile:


 I hereby declare that all the above information and particulars are true to the best of my knowledge and belief.

Date:                                                                                           (Apoorva)
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