Openings for freshers passed out 2012, 2013 any degree but without arrears/backlog.

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Openings for freshers passed out 2012, 2013 any degree but without arrears/backlog.

Job Desc

Providing voice support to IBM internal end users and external commercial account end users across North America, EMEA & AP. The job will require you to handle inbound calls/ emails/ chats regarding technical issues for end users.

* Remote Infrastructure support delivery

* Perform problem cause analysis

* Resolve routine customer problem

* Ability to identify opportunity and implement process improvements

* Has technical experience and skills in the areas of problem determination, creativity and analysis

* Ability to meet a set of defined account agent productivity measurements.

Manadatory Skills

* Understanding of operating systms, Windows 2000/NT/XP configuration options and troubleshooting

* Browser Support - IE

* Strong computer skills required

* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

* Excellent oral and written communication skills.

* Excellent customer service orientation

* Neutral accent

Desired Skills

* Ability to identify basic hardware parts and aware of basic hardware concepts

* User level familiarity with at least one e-mail client - Outlook, Notes etc

* Skilled in commercially standard software applications and major desktop operating systems.

* Questioning skills/probing skills, as relevant to the issue and level of the caller

Eligibility Criterion

Any graduate (10+2+3), B.E/B.Tech, Any Post Graduates, Diploma Holders (10+3)

Fluency in Communication Skills (both spoken and written)/ soft skills

Addition Information

Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts  including evening and nigh shifts.  Shifts will 24x7 in nature and can vary depending on geographies supported.

We are looking at any graduate passed out in 2012 / 2013 with no backlogs 

Location of joining - Hyderabad and Bangalore 

% Criteria - Any without any backlog 

Joining Type - Immediate 

Process of recruitment  -  Communication Test and Technical Interview 

resumes to krisam@gmail.com (Sambath) at the earliest.