JOB DESCRIPTION
Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Identifies and provides resolutions to an assortment of technical problems. Provides validated technical information, support process instructions and special support requirements to the customer base. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies records and proactively revises current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.
Skills
· 1 -2 yrs of experience (Max of 2 yrs experience will be considered)
· Fundamentals on any OS – Windows, UNIX (SOLARIS, AIX).
· C programming will be an advantage.
· Exposure to VxVM, VCS is a plus.
· Exposure to any storage is an advantage.
Minimum Criteria
· Interest in launching a career in EMC technology
· Should be flexible in terms of location.
· Should be conducive to learning and desiring to build a career in the storage domain.
· Education Required: Bachelors/Dip (Science - Technical) – 80% CGPA (2008 and 2009)
To Refer for this role, send resume to khanduri_niyati@ emc.com and goudar_supriya@ emc.com
To refer a candidate for the Job :
You can refer the suitable candidates for these open positions by uploading the resumes through http://indiacoe/ Job/careerindiac oe.xls in req number 52465BR
Regards
Talent Acquisition Team.
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