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SKILL REQUIREMENTS
- Strong expertise in Windows 2003, Exchange 2003/2007, MS Active Directory, MS SQL, MS Clustering, IIS in Multi-Site environment
- Must have performed migrations from Windows NT/2000/2003 to Windows 2008 domains. Must have performed migrations from Exchange 2003 to Exchange 2007/2010, preferably in multi-site environments
- Must working knowledge of networking concepts
- Prior experience in design, installation, configuration, operation, troubleshooting, reporting and maintenance of MS Active Directory and Exchange
- Should have performance monitoring and troubleshooting abilities.
- Solid experience in Multi-Domain Administration, Active directory, Group Policies, and Exchange administration.
- Experience working with Exchange Backups and Restores using native backup tools and 3rd party backup software.
- Excellent working knowledge in backup software like Symantec, Arcserve, Veritas, Commvault, Legato
- Knowledge of SAN technology and its impact on the server environment
- Excellent verbal and written communication skills, organization skills, and analytical skills, Leadership skills
- Excellent customer service & teamwork skills, quality and changed oriented with initiative and eager ability to learn.
- Ability to operate effectively at all levels, including internal account management and local customer environment to maximize opportunities and improve customer service.
KEY RESPONSIBILITIES OF THE POSITION:
- System Administration - managing the trouble ticket queue, responding to proactive monitoring alerts, executing change controls, routine maintenance, performance monitoring, tuning, and system diagnostics.
- 24x7 rotational on-call support, including escalation, driving Root Cause Analysis (RCA), Preventative action follow-though, and participation in weekly operations reviews.
- Participation in all on-going infrastructure initiatives including: Software Upgrades, Hardware Technology Refreshes, Security hardening / Patching, and Enterprise Monitoring process improvements
- Implement Operating System security policies and procedures
- Design, build, and manage SharePoint Portals
- Build and manage Virtual infrastructure using VMware.
- Adherence to all infrastructure build standards and final certification of all new system builds through a formal team Operational Readiness reviews
- Regular proactive capacity planning and trending reviews of all systems
- Efficient system resource utilization, including optimal performance and management of resource Sharing environments
- Interaction with 3rd party vendors, Client Teams and senior onsite Systems Engineers as necessary to optimally perform job responsibilities
- Create and Maintain detailed up to date technical documentation (e.g. standards, process, Run Books)
- Detailed reporting on the status of trouble tickets and Build projects through defined processes.
Job Code: RR-541
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